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WhatsApp Business Policy Compliance for Suprans.in

Overview

At Suprans.in, we use WhatsApp Business Services to facilitate rich, conversational experiences between our business and our users. We aim to maintain a high-quality, transparent, and compliant interaction on WhatsApp. This page explains our adherence to the WhatsApp Business Messaging Policy, WhatsApp Messaging Guidelines, and the WhatsApp Business Terms of Service.

WhatsApp Business Services

The WhatsApp Business Messaging Policy outlines the practices and behaviors expected when using WhatsApp for business communications. This policy ensures that businesses use WhatsApp respectfully, transparently, and in compliance with all relevant regulations. We are committed to adhering to this policy, which applies to:

  • The WhatsApp Business App
  • The WhatsApp Business Platform
  • Any other future WhatsApp Business services or features we may use

1. Creating a Quality Experience

To maintain a high-quality experience:

  • We follow all technical and product documentation guidelines.
  • Our business profile includes updated contact information, including a valid email, website (www.suprans.in), and phone number.
  • We never impersonate other entities or businesses.
  • We only message individuals who have provided explicit consent and given us their mobile phone numbers.
  • We honor all opt-out requests promptly and respect users' preferences to block or discontinue communications.

2. WhatsApp Business Platform Terms

When using the WhatsApp Business Platform:

  • We initiate conversations only using approved Message Templates and respond within the 24-hour window as required.
  • We use automation responsibly within the allowed time frame and offer users direct escalation paths, such as contact through email or customer support phone lines.

3. Data Protection and Compliance

Data privacy is paramount:

  • We collect, use, and share data responsibly and strictly for providing WhatsApp services.
  • We do not share sensitive personal information, such as payment card details or health information, over WhatsApp.
  • We comply with all legal requirements regarding data protection and user privacy, and our privacy policy (linked here) provides additional details on data handling.

4. Restricted and Prohibited Activities

In line with WhatsApp's policies:

  • We do not use WhatsApp to promote or facilitate illegal activities, regulated goods (such as drugs, firearms, or alcohol outside allowed jurisdictions), or services deemed inappropriate.
  • We strictly avoid any messages related to gambling, adult services, payday loans, and other restricted activities as outlined by WhatsApp.

5. Regulated Verticals

For limited messaging about regulated industries:

  • We strictly follow the rules for messaging on regulated industries (like alcohol) and adhere to local legal requirements.
  • Our practices include age and geographic gating to ensure only qualified recipients receive messages where permitted by law.

6. Policy Enforcement

WhatsApp enforces its Business Messaging Policy actively. If negative feedback or violations occur, we understand that WhatsApp may restrict our use of its services. We are dedicated to compliance, quality messaging, and fostering a positive experience for all users.

This policy outlines Suprans.in's commitment to compliant and user-focused WhatsApp Business use. For questions or concerns, please contact us via our support email provided on our Contact Us page.

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